Shipping Information:
We use US Postal Service (USPS) Priority Mail or United Postal Service (UPS) for shipments within the US (typically takes 3-7 days).
Refund, Returns and Cancellation Policies:
Within 15 days of purchase, an item
may be returned for replacement
due to a manufacturer's defect with accompanying original receipt proof-of-purchase. A returned piece will only be replaced with the same item. If item is not available, the customer may choose another item of equal value. If an item of greater value is selected, the retail difference and applicable sale tax are required.
The guarantee does not cover normal wear and tear or Safety Chains.
Shipping & Handling charges are non-refundable.
Slight irregularities and variations in work or in natural stone shape, color and inclusions are characteristic of the uniqueness and individual hand craftsmanship of the product and should not be considered as defective.
Exchange and Refund Policy:
Within 15 days of product purchase, an item may be returned for exchange or refund with accompanying original receipt proof of purchase, provided the item is being returned in new condition. If an item is being returned in exchange for an item of greater value, the retail difference and applicate sate tax are required. Shipping & Handling charges are non-refundable.
Lanyard Policy:
We guarantee our Beaded Lanyards to
be free of defects from materials and workmanship for 30 days after the date of purchase. We offer 100% replacement or repair, for any defective lanyard returned within 30 days of the purchase date.
Any damage that is due to mishandling or circumstances beyond the basic use of a lanyard is not covered under our policy regardless of the purchase date.
Any damage due to normal wear and tear is not covered after 30 days.
Repairs not covered under our guarantee policy: Any lanyard that has broken and is not covered under our guarantee can be returned for repair.
Any returns for repair must be accompanied with as many of the recovered beads as possible. We will restring it for half the cost of a new
one (current new price) if returned
with "most" of the recovered beads.
If it is determined that too many of
the beads are missing then you will be charged $10.00 for the repairs.
